FAQ ( Frequently Asked Questions )
1.How much is shipping ?
Shipping is calculated by the weight of your package,which is why we included the weight of each product with it’s packaging in the description of every article.Worldwide shipping for up to 300g is 6€.
For Serbia,shipping is not included when paying with PayPal,just the product for which you will pay the postman shipping when receiving the package,just like COD but you pay him only the shipping.
2.How long does shipping take ?
For Europe,shipping should take 3 – 15 days and outside of Europe 7 – 21 days.
3.Which payment methods do you accept ?
We accept PayPal for international orders.For orders made from Serbia we accept COD ( cash on delivery ) as well.
4.Will you sponsor me ?
No.If we’re looking for a new rider we will either organize tryouts or find someone we like and ask them if they’re interested.
5.My order is damaged,who is responsible ?
For any damages that may occur during shipping and handeling or lost packages,we do not take responsibility.
6.My order hasn’t arrived yet.What should I do?
You can always contact us through email but we recommend contacting your post or customs center.
7.When will my order be shipped ?
Orders are mostly shipped the day after placing an order,sometimes even the same day,but never on Sundays.
8.The item I want to order is sold out,when will it be back in stock ?
We do try to make restocks of every article as quick as we can,but for more details and info that may come up about it you can find us on Facebook ( TonicWood Fingerboards ) and Instagram ( @tonicwoodshop )
9.I didn’t receive any emails after placing my order,what should I do ?
Contact us through email or,if you’re from Serbia,call us.
10.What’s included in the fingerboard package ?
In each fingerboard package you will get a deck,a sticker sheet and a sheet of TonicWood Tape.
11.I’m from Serbia and i don’t have PayPal.How can I pay ?
If you’re from Serbia and you don’t have PayPal,we offer COD ( cash on delivery ) as a payment option to all of our customers from here.